Why our customers choose Wdesk and the cloud: Innovation

Why our customers choose Wdesk and the cloud
January 10, 2014

Reason Number Three: Innovation

As we take a look at the reasons why people choose Wdesk in this blog series, keep in mind how these reasons affect your company and how they can improve efficiency, save money, and relieve stress. Wdesk doesn't have the typical overhead of managing application hosting infrastructure or on-premise installations. This means we can invest more in innovation that enhances the user experience. But as you'll soon find out, innovation isn't limited to the application itself.

Features That Will Change the Way You Report—Forever
Wdesk takes the hassle out of reporting to increase efficiency and productivity.

  • Single document datamodel technology allows reporting teams to work in real time on the same document simultaneously
  • With data linking, reporting teams can make last-minute changes that automatically sync to all occurrences, so users can update once and see the changes reflected throughout all documents—including workbooks, charts, tables, graphs, and presentations
  • The cloud-based accessibility of Wdesk allows teams to create, edit, and review your documents from anywhere in the world

Resources Provided by a Community of Experts
Wdesk is also learning zone for customers. Secure online message boards in the Community allow Wdesk users to interact by asking and answering questions and holding open conversations. The Wdesk Community also offers interactive webinars that that provides tips and tricks and best practices to improve the business reporting process.

Development Driven by Customer Feedback

Many of our new features come directly from customer input. At The Exchange Community 2013, our Product Development team built a new feature, Outline Labels, to help customers monitor the status of their documents. By working with our customers throughout the conference, the team was able to quickly develop and release the new feature to all of our customers.

Customer Service Like You've Never Experienced

It isn't just the ease and simplicity of Wdesk our customers rave about. What puts us on top is how we support your needs. Your dedicated Customer Success Manager (CSM) will become an extension of your reporting team. When you have a question, give your CSM a call.

Investing in innovation is just one of the many reasons Wdesk is the leader in the business reporting industry and what keeps our customers raving.

See the top 10 reasons our customers choose Wdesk and the cloud.

Stay tuned for the fourth installment in this series—the total availability of Wdesk.

Mitz Banarjee

About the author

Mitz Banarjee is the Executive Vice President and Chief Customer Officer. Over the past 10 years, he has been heavily involved with technology companies of all sizes at an operational level driving customer satisfaction and customer loyalty.