What's Our Secret Ingredient?

Customer success image
June 27, 2013

My favorite feature is the people that you work with.

— Tom Guerrieri, VP of Financial Reporting, Tanger Outlets

We hear this a lot from our customers. They can’t help but talk about how much they value the Customer Success team at WebFilings.

They love the fact that they have a Customer Success Manager (CSM) who is dedicated to their account. They love that when they call, they don’t wait for the next available representative. And they love that WebFilings CSMs are so much more than service representatives—CSMs are extensions of their teams.

Watch the video and hear for yourself as our customers explain why our CSMs are their favorite feature of Wdesk.

Mitz Banarjee

About the author

Mitz Banarjee is the Head of Global Client Services at Workiva. Over the past 10 years, he has been heavily involved with technology companies of all sizes at an operational level driving customer satisfaction and customer loyalty.