WebFilings Customer Service Exceeds Meredith's High Standards

December 27, 2011

It's the above and beyond that makes the difference and that's why Meredith Corporation is so satisfied with the relationship they've developed over the past two years with WebFilings. Meredith's Director of Financial Reporting Karen Johnson's first hand experience prompts her to declare - “WebFilings customer service is excellent!” Meredith is just another of the many WebFilings customers who have become comfortable with the always dependable and encouraging support they receive from their Customer Success Team.

Johnson describes their filing process as being completely seamless and says Wdesk makes creating reports easy. By replacing their former spreadsheet-based manual system with Wdesk External Reporting Solution they streamlined their SEC report development saving time and improving their financial team's efficiency. In addition to being a fan of the day to day support they receive from their Customer Success managers, Johnson is a big fan of the extra WebFilings service they subscribe to called Professional Services.

“We don't have the capacity or the time to have someone trained in-depth on XBRL like the people at WebFilings are says,” Johnson. “WebFilings helped me get the XBRL nuances right. That was a large benefit,” she concludes.

Download the complete case study to read how they proceeded with detailed tagging on their 10-K report using WebFilings Professional Services.

Mike Sellberg

About the author

Mike Sellberg is Executive Vice President and Chief Product Officer at Workiva. He is the former EVP and CTO at iMed Studios and the former Divisional General Manager at Engineering Animation, Inc.