Support documentation has never been easier at Noodles & Company
Relying on a shared drive had the Noodles & Company financial reporting team constantly questioning which draft was the final copy and what documentation supported which filing. Version control was a big problem. As a company that considers itself tech savvy, bringing in Wdesk for SEC reporting seemed like a natural solution. Through the use of Wdesk Binders, the team has vastly improved its process. By attaching support documentation directly to each number, everything is in one place and easily available to external auditors.
We've had support binders for over a quarter now, and we absolutely love it.— Carrie Hart, Senior Director of Financial Reporting and Compliance
Customer service is also crucial for the team that is always willing to try new technology.
Employees love working with their dedicated Workiva Customer Success Manager, who goes above and beyond to help out the team. “She picks up the phone whenever we need it,” notes Hart.“We never feel like we’re lost.”
Watch this 2-minute video to hear from Noodles & Company firsthand.
About the Author
Mitz Banarjee is the Executive Vice President and Chief Customer Officer. Over the past 20 years, he has been heavily involved with technology companies of all sizes at an operational level driving customer satisfaction and customer loyalty.