She Loves Me, She Loves Me Not
Have you ever wondered where you stand in a business relationship? Many companies will say things like, “We LOVE our customers!” But then what do they do?
- Shower you with attention until you purchase their product, and then disappear?
- Ignore you until it’s time to pay the bill?
- Force you to leave messages instead of picking up the phone when you call?
- Break their promises?
- Keep making the same mistakes?
At WebFilings, we love our customers and back up what we say with everything we DO. We want our customers to succeed, which is why we create solutions to assist teams with their business reporting processes.
We are a customer first organization. This means we will...
- Prove our results through successful filings and customer recommendations.
- Retain our world-class customer satisfaction score (CSAT).
- Build relationships rather than just provide support. We know your filing time is critical, and we act as an extension of your team.
- Take the time to answer your questions. We will be there as much or as little as you need us.
- Develop solutions that are in tune with our customers needs.
We believe that quality customer service, like true love, is proven through actions and not through words. At WebFilings, you will never question our commitment to you.
Not feeling “the love” with your current financial reporting services company? Contact us today!
About the Author
Mitz Banarjee is the Executive Vice President and Chief Customer Officer. Over the past 10 years, he has been heavily involved with technology companies of all sizes at an operational level driving customer satisfaction and customer loyalty.