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A Mining Company Climbs Out of a Black Hole


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May 31, 2013

An industry-leading international mining company had many hurdles on its path to success, but thanks to the External Reporting Solution on Wdesk, its XBRL tagging now runs like a well-oiled machine. After beginning XBRL tagging with a third-party vendor, the company quickly realized that it “couldn’t continue down that road.”

The bolt-on software was difficult to use, but even worse than the clunky, code-heavy software was the quality of customer service. Every change that needed to be made was a tedious process—employees felt like they were sending revisions into a “black hole” because they often wouldn’t hear back from the vendor for several days. “There was a lot of disconnect. We noticed that the changes wouldn’t be made or were misinterpreted,” shared one accounting analyst. As the reporting team members began looking for an alternative provider, they watched many demos, including one from Wdesk.

Impressed by the solution, price, and level of security, the reporting team made the switch to the Wdesk External Reporting Solution. Not only has the team created 8-Ks, 10-Qs, and even a 10-K with Wdesk, it’s able to collaborate with the WebFilings Professional Services team who performs its detailed tagging. “We have so much trust in our Customer Success Manager and Professional Services team,” the reporting manager shared. “It’s been a very good experience!” To learn more about this company’s story and discover some of its favorite features on Wdesk, read the case study.

Mitz Banarjee
Executive Vice President and Chief Customer Officer

About the Author

Mitz Banarjee is the Executive Vice President and Chief Customer Officer. Over the past 20 years, he has been heavily involved with technology companies of all sizes at an operational level driving customer satisfaction and customer loyalty.

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