Happiness Comes in a Bright Shade of Green

December 17, 2012

WebFilings continues to exhibit world class customer service as CSAT satisfaction surveys come back with high marks.

Want to know why? It's because operators are NOT standing by.

That’s right. When you contact WebFilings, you won’t be asked to speak awkwardly into an automated phone system or be prompted to press a series of buttons.

From your very first day with WebFilings, customers are connected with their dedicated Customer Success Manager, your number one, direct point of contact who will help you throughout the entire process of report creation—from start to finish. We may be a technology company, but some things are just better the old-fashioned way.

Need another reason? WebFilings empowers our customers to take control of their reports, but should you need a little help, you can rely on our Professional Services team to help you get the job done.

Unlike other SaaS companies, you don't have to use our professional services team. Our hybrid professional services model allows our customers to use as little or as much help as you want. How about one more? Most of all, the reason for such high satisfaction marks is that whenever you need us, and whatever you need—we're here for you! If you're working, we're working. 24/7—period.

Still not convinced? Don’t take our word for it. Check out our Customers page, or continue reading below to see why WebFilings has a world class CSAT customer satisfaction rating.

In their own words...

The functionality is easy to learn and the customer support has been outstanding. They continue to exceed our expectations.

— Jennifer Langer, Director of Financial Reporting, Nacco Industries

We are very happy with our decision to use Wdesk as it has greatly increased our productivity and brought efficiency to our filing process. The integration of Wdesk into our company was extremely fast and they have provided outstanding customer support from the start.

— Ralph Marimon, Vice President, Finance and Chief Financial Officer, QuickLogic Corporation

The Customer Success team is fantastic to work with.

— Chad Leonard, VP/Controller, Washington Federal

They welcome our feedback and continuously improve the product, which is evident by the recent upgrades to the application. The customer service is responsive and constantly exceeds our expectations.

— Esther Nunez, Sr. Mgr. Financial Reporting, Thomas Properties Group