FirstMerit Makes the Transition to Certification
Watch this video to see why FirstMerit Bank uses Wdesk for its certification and sub-certification needs.
FirstMerit Bank was sick of the labor intensive process of using a generic word processor for certification. According to Terri Rogers, VP Senior Audit Manager of FirstMerit Bank, the back and forth of emails and tracking down auditors became a hassle. It wasted time and was extremely inefficient. With Certification powered by Wdesk, things are different.
"I think the best part of Certification is they [the auditors] are doing a quarterly certification. They can access the web, complete the certification, and they're done," Rogers says. No more hassle.
About the Author
Mitz Banarjee is the Executive Vice President and Chief Customer Officer. Over the past 20 years, he has been heavily involved with technology companies of all sizes at an operational level driving customer satisfaction and customer loyalty.