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Behind the W: Meet our XBRL Professional Services Team

Behind the W: Meet our XBRL Professional Services Team
October 30, 2014

Meet the Workiva Data Quality and XBRL Professional Services team in this special edition Q&A blog post.

What do you do as a member of the Professional Services team?
We call it MMTVRT, 'moo-t-vurt' — to map, model, tag, validate, review, and teach.

One of our top priorities is your XBRL data quality. The Data Quality team works closely with Customer Success Managers (CSM) and Professional Services Managers (PSM) to make sure you have the highest quality document.

Where are PSMs located?
We have team members all over the country in eight of our offices. From coast-to-coast, we've got your XBRL covered.

  • Seattle, Wash.
  • Mountain View, Calif.
  • Scottsdale, Ariz.
  • Denver, Colo.
  • Dallas, Texas
  • Ames, Iowa
  • Chicago, Ill.
  • New York City, N.Y.

What type of experience does it take to be a part of the team?
The team consists of accountants and financial reporting experts who have countless certifications and advanced degrees. A majority of our team comes from the public accounting world—from industries, including banking and financial services, oil and gas, real estate, and more.

Our team has experience in SEC reporting, Sarbanes-Oxley (SOX), FP&A, process improvement, internal audit, earnings releases, taxation, and IFRS—just to name a few.

Does the team speak more than XBRL?
Our PSMs speak more languages than just XBRL—including Spanish, Russian, Tagalog, Bulgarian, Mandarin, Cantonese, Afrikaans, Hindi, Urdu, Vietnamese, and English.

How much time do you spend with customers?
We spend a lot of time helping out our customers—working extensively with our full-service customers and to help out others when they need the extra support. We love our customers way more than sleep.

What do you do for fun?
Even though we love XBRL, we like to have fun too. Our team is made up of many personalities from racecar drivers to musicians, and more.

Have a question for our Data Quality or XBRL Professional Services teams? Contact us.

Mitz Banarjee
Executive Vice President and Chief Customer Officer

About the Author

 

As executive vice president and chief customer officer, Mitz Banarjee is a key contributor to the growth of Workiva’s customer base ensuring satisfaction, experience and retention are best in class. Mitz is an expert in leading teams and brings years of experience working with customers and building Workiva's customer success and services organizations. He joined Workiva in 2010 and has served in various leadership roles ensuring the exponential growth of the global business.

Mitz also oversees the Europe, Middle East and Africa (EMEA) business growth and alignment to company goals that capitalize on the market opportunity.  In addition to helping ensure the best customer experience and growth in EMEA, he also oversees the global administrative and facilities function for Workiva. Over the past 20 years, he has helped drive customer satisfaction and customer loyalty at an operational level for technology companies of all sizes.

Prior to Workiva, Mitz was director of client services at Yodle (acquired by web.com), one of the largest local ad networks in the United States. Mitz has a Bachelor of Arts in Information Systems from the University of Lincoln in Lincoln, England, United Kingdom.

 

 

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